FAQ / How to Order

How to Order from Chinche

Ordering custom event merchandise with Chinche is fast, straightforward, and hassle-free. Follow these 5 simple steps to get your custom products delivered right on time:

1. Select Your Products & Specs
Browse our catalog and choose your preferred product (Custom Lanyards, Event Ribbons, or PVC Badges), along with desired size, material, color, and attachment fittings (e.g. safety buckles, lobster clasps).
2. Submit Your Artwork & Requirements
Upload or email your logo and design files (.AI, .PDF, .EPS or high-res .PNG). Include any specific requirements like Pantone (PMS) color codes, layout preferences, or event date.
3. Confirm Your Digital Proof
Within 24 hours, our design team will provide a complimentary digital visual mockup showing exact dimensions, print placements, and colors. Production only begins once you approve!
4. Precision Production & Strict QA
Once approved, your order moves to precision manufacturing where every piece undergoes strict quality inspection for clarity, stitching, and durability.
5. Fast Global Delivery
We securely pack and ship your order with end-to-end tracking, ensuring on-time delivery directly to your venue, office, or designated address.

Frequently Asked Questions (FAQ)

Q1: What is the Minimum Order Quantity (MOQ)?

We are built for flexibility! Our standard MOQ typically starts at just 50 to 100 pieces per design for custom lanyards, ribbons, and PVC cards. We also provide scaled bulk pricing for large-scale conferences and events.

Q2: How long does production and delivery take?

Standard production usually takes 5 to 8 business days following proof approval. Standard express shipping generally takes 3 to 5 business days. If you have an imminent event date, contact us for expedited rush options.

Q3: What artwork format should I provide?

Vector files (.AI, .PDF, .EPS) with outlined text fonts yield the sharpest print results. We also accept high-resolution raster files (.PNG or .JPG) at 300 DPI or higher. If you need design assistance, our team is happy to help adjust your artwork.

Q4: Can you match our brand's exact Pantone colors?

Yes! We support Pantone (PMS) color matching for both lanyard fabric dyeing and imprint colors to ensure exact consistency with your brand guidelines.